At PrintBox Merch, we are dedicated to providing our customers with the highest quality products and a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we offer the following return policy to ensure your satisfaction.

We accept returns for defective products or if an error has occurred on our part. Additionally, non-custom PrintBox Originals products are eligible for return. Returns must be initiated within 7 days from the date of receipt, and all products must be returned in new and unused condition.

To return an item, customers are responsible for return shipping costs, including the return label. We do not charge any restocking fees, and once we receive the returned product, we will process your refund within 2 business days.

Please note that custom products are non-returnable unless they are defective or there has been an error on our part. We encourage you to carefully review your order before finalizing the purchase to ensure complete satisfaction.

For further assistance, please contact our Support team at support@printboxmerch.com or visit our Support Center.